We prepare your order within 1-2 business days, then it usually arrives within 2-5 business days within the Kingdom, depending on the city. You will receive a message with tracking details as soon as the order is shipped.

Yes, we deliver to all cities and regions of Saudi Arabia via reliable shipping companies.

After the order is shipped, you will receive a message containing the tracking number. You can also track the order status from your account page in the store.

Yes, each piece is carefully wrapped in a box that protects the porcelain and is suitable for gifting. You can also add a card with your personal message from the product page.

Yes, each piece is handcrafted in our workshop, and the phrases are also engraved by hand. Therefore, you may notice slight differences in color and texture between pieces; this is the hallmark of handmade craftsmanship and what makes your piece unique.

We recommend handwashing the pieces with lukewarm water and a soft sponge to preserve the engraving and color for as long as possible, and to avoid sudden changes in temperature.

The pictures accurately represent the piece, but handmade pottery is never identical. The natural variation in color distribution and intensity is what makes each piece unique.

Yes. Activate the "Is this a gift?" option on the product page, then choose the occasion, write your message, and specify the sender and recipient, and we will include it with the order.

Some pieces allow you to choose the phrase from the product page. If you have a specific phrase or a bulk order, contact us and we will be happy to assist you.

Yes, we accept bulk orders for companies and events, with the option to engrave logos or phrases. Contact us through the contact page for details.

You can request an exchange or return within 7 days of receipt, provided the item is in its original condition and unused. Customized items with a phrase or name are not eligible for return unless there is a manufacturing defect.

We apologize for that. Please photograph the item and its packaging within 48 hours of receipt and send the pictures to us via the contact page, and we will replace it for you at no additional cost.

We are happy to receive your inquiries through our "Contact Us" page or via our social media accounts, and we usually respond within one business day.